Access problem

Fix “Gemini app not available.”

If Gemini works for one person but not another, the cause is usually account eligibility, country availability, age rules, Workspace admin settings or app/device support.

Check access Gemini Help

Access checklist

Confirm why the account is blocked.

Account

Try a personal Google account if you are using work or school login.
Check whether age or region rules apply.
Confirm that the selected Google account is the one you expect.
Review subscription requirements for the feature you are trying to use.

Workspace

Ask your admin whether Gemini Apps are enabled.
Check whether access is limited to certain organizational units.
Confirm data protection settings allow the intended feature.
Test outside the managed account only if policy allows it.

Device/app

Update the Gemini or Google app.
Restart the device.
Check default assistant settings on Android.
Use the web app to separate mobile app issues from account eligibility.